What I did this week
This week I worked on any new tickets that came into the CRM or carried on working on any existing tickets that hadn't been closed yet.
Monday
On Monday I closed off two tickets. The first ticket was a user wasn't receiving any emails on her Outlook account. To fix this issue I logged into her account using the web version of Outlook and she was receiving emails on the web version. In order to fix this, I reset her password and reset her computer. Once she changed her password she re-logged back into Outlook and she then started to receive emails again.
The second ticket was a user wasn't sure how to use the scanner. At first, I wasn't 100% sure how to use the scanner but after some research, I was able to show the user how to use the scanner.
Tuesday
I completed two tickets again on Tuesday the first one being a simple password reset for a user as they couldn't log into their account. Once I reset the password they were able to log into their account.
The next ticket was a user wasn't able to share their calendar with another user. After some investigation, I was able to fix this problem and the user was then able to share their calendar.
I also rang CloudCall a few times on Tuesday. We need a user being added to the supervisor panel on CloudCall. The problem is something to do with the back end of CloudCall. Waiting for a call back when the issues are resolved. I phoned CloudCall again for an update. And they said the development team is currently working on the issue.
Wednesday
On Wednesday I completed three tickets. The first one being the landline phone wasn't working. This had been an ongoing problem but after some research, I was able to fix the problem I Re-cabled the phone and press 9 to dial out.
The next ticket being a user couldn't connect to the printer using a Surface Pro. I went over and had a look and after some looking around I found out the Surface didn't have the last version of Windows. I updated the Surface and this fixed the problem.
The last ticket was an issue with CloudCall. The issue started on Tuesday but got resolved on Wednesday. After another phone call, they informed me that Emily has been added to the panel. This was confined once I checked.
Thursday
I only completed one ticket on Thursday. A user was having issues with their headphones I changed the headset.
Friday
A User needed access to a mailbox I gave them access using the Admin center. After giving them access we waiting a bit of time in order for the changes to take place. After the wait, the user had access to the mailbox.
The last ticket was email forwarding. All emails had to be forwarded to another user I used the admin center to complete this and after completing this I emailed the user asking if this had worked, it did work.
Monday
On Monday I closed off two tickets. The first ticket was a user wasn't receiving any emails on her Outlook account. To fix this issue I logged into her account using the web version of Outlook and she was receiving emails on the web version. In order to fix this, I reset her password and reset her computer. Once she changed her password she re-logged back into Outlook and she then started to receive emails again.
The second ticket was a user wasn't sure how to use the scanner. At first, I wasn't 100% sure how to use the scanner but after some research, I was able to show the user how to use the scanner.
Tuesday
I completed two tickets again on Tuesday the first one being a simple password reset for a user as they couldn't log into their account. Once I reset the password they were able to log into their account.
The next ticket was a user wasn't able to share their calendar with another user. After some investigation, I was able to fix this problem and the user was then able to share their calendar.
I also rang CloudCall a few times on Tuesday. We need a user being added to the supervisor panel on CloudCall. The problem is something to do with the back end of CloudCall. Waiting for a call back when the issues are resolved. I phoned CloudCall again for an update. And they said the development team is currently working on the issue.
Wednesday
On Wednesday I completed three tickets. The first one being the landline phone wasn't working. This had been an ongoing problem but after some research, I was able to fix the problem I Re-cabled the phone and press 9 to dial out.
The next ticket being a user couldn't connect to the printer using a Surface Pro. I went over and had a look and after some looking around I found out the Surface didn't have the last version of Windows. I updated the Surface and this fixed the problem.
The last ticket was an issue with CloudCall. The issue started on Tuesday but got resolved on Wednesday. After another phone call, they informed me that Emily has been added to the panel. This was confined once I checked.
Thursday
I only completed one ticket on Thursday. A user was having issues with their headphones I changed the headset.
Friday
A User needed access to a mailbox I gave them access using the Admin center. After giving them access we waiting a bit of time in order for the changes to take place. After the wait, the user had access to the mailbox.
The last ticket was email forwarding. All emails had to be forwarded to another user I used the admin center to complete this and after completing this I emailed the user asking if this had worked, it did work.
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