Luke Barber

What I did this week This week I worked on any new tickets that came into the CRM or carried on working on any existing tickets that hadn't been closed yet. Monday On Monday I closed off two tickets. The first ticket was a user wasn't receiving any emails on her Outlook account. To fix this issue I logged into her account using the web version of Outlook and she was receiving emails on the web version. In order to fix this, I reset her password and reset her computer. Once she changed her password she re-logged back into Outlook and she then started to receive emails again. The second ticket was a user wasn't sure how to use the scanner. At first, I wasn't 100% sure how to use the scanner but after some research, I was able to show the user how to use the scanner.  Tuesday  I completed two tickets again on Tuesday the first one being a simple password reset for a user as they couldn't log into their account. Once I reset the password they were able...

Escalla induction week  This week was my first week at Escalla and I had to complete the three day induction. Though out the week I completed a number of different tasks and E-learning training. I have gained a number of different certificates during my time.  Monday Monday was the first day at Escalla and I first had the introduction to the academy and got told what the do's and don'ts are. Then we went though the key online resources that I will be using during my time as an apprentice. Next I made my career development plan and thought of some goals I would like to reach and what strength and weakness I thought I had and went over how I could make my weakness into strengths.  Tuesday On Tuesday we went over a number of different topics such as. Anti-Radicalisation British values   Citizenship  Equality and diversity  I learnt about each topic and how I could be effect by them. I also learnt how less applied in the w...